We recognize that there are often barriers for people accessing services, such as whether or not an organization provides services for trans-people or whether or not the organization is aware of the reality that someone is living with or able to address the forms of violence they are experiencing. Therefore, we strive to improve our knowledge of community resources so as to better support people in finding appropriate and useful information and referrals. Please contact us if you have questions or concerns about receiving support.
Aids Vancouver Island (AVI)
“Serves the needs of people infected and affected by HIV and hepatitis C. We take evidence-based action to prevent infection, provide support, and reduce stigma”
3rd Floor- Access Health Centre – 713 Johnson St.
Antidote: Multiracial & Indigenous Girls & Women’s Network
“We work with youth, multiracial families, schools, community groups, service providers, policy makers and researchers to promote the visibility and needs of racialized minority and Indigenous girls and women”
BC Aboriginal Network on Disability Society
Their mandate is “To Promote the Betterment of Aboriginal People with Disabilities.”
(250) 381-7303 or 1 (888) 815-5511
#6- 1610 Island Highway
Beacon Community Services
Offers family and adult counselling in the Saanich Peninsula as well as a volunteer counsellor training program. Some referrals and/or fees (sliding scale) required for counselling.
9860 Third St., Sidney
Bridges for Women Society
This agency delivers employment training and supportive programs to women impacted by violence or abuse
1809 Douglas St.
Citizens’ Counselling Centre
“Offers affordable, accessible counselling to adult residents of Greater Victoria. All counselling is offered by volunteer counsellors trained and supervised by the Centre. We have a sliding fee scale based on family income. We offer individual counselling, couples counselling, and group counselling”
941 Kings Rd.
Cridge Transition House for Women
“A safe place for women with or without children who are escaping violent or abuse in their homes. Abuse can be emotional, psychological or physical.”
(250) 479-3963 – 24/hours a day
1307 Hillside Ave.
Community Living Victoria
“Supports people with intellectual disabilities together with their families, support networks and community by promoting their full citizenship.”
3861 Cedar Hill Cross Rd.
Esquimalt Neighbourhood House Society
Offers youth, adult, couples and family programs and services including counselling by trained volunteers. Counselling is free.
511 Constance Ave.
InterCultural Association of Greater Victoria (ICA)
“We provide information, support and tools to help immigrants and refugees reach their goals. By engaging people through networks, education, and arts programming we create a welcoming community” Provides services for youth, adults, families and seniors.
930 Balmoral Rd.
Island Métis Family and Community Services Society
“Our mission is to research, develop, implement and evaluate human service programs for the Métis people of Vancouver Island and to provide integrated and holistic service delivery that culturally and spiritually strengthens Métis children and families.”
345 Wale Rd.
Island Sexual Health Society
“We offer sexual health clinics and sex education programs for all genders, orientations, identities, and ages in Greater Victoria”
- Victoria Clinic: #101 -3960 Quadra St.
- Camosun College Clinic: Lansdowne campus top floor of Richmond House
- Royal Bay High School Clinic (for SD 62 students)
- QOM, QEM SLANI Tsawout First Nations Clinic (open to anyone from the 4 Saanich First Nations communities): 7728 Tetayut Rd.
The Law Centre
“Provides advice, assistance and representation to clients who cannot afford a lawyer.”
Suite 225 – 850 Burdett Ave.
Legal Services Society
Legal aid services including representation by a lawyer, legal advice, and legal information. “We give priority to people with low incomes, but many of our services are available to all British Columbians”
1 (888) 577-2525
Men’s Trauma Centre
Crime victim support (police, legal and court) and counselling services for self-identified men and masculine identifying folks who have experienced emotional, sexual or physical trauma as a child or an adult.
(250) 381-6367 or 1 (866) 793-6367
102-1022 Pandora Ave.
Métis Nation of Greater Victoria
Monthly potlucks, youth groups, volunteer opportunities, resources and cultural and community programming.
231 Regina Ave.
Pacific Centre Family Services Association
“Promoting dignity and quality of life for families and individuals across Greater Victoria, especially on the West Shore, through education, counselling and creative programming. We offer a wide range of vital services for people dealing with substance use, mental health issues, and day-to-day life challenges.”
(250) 478-8357 or 1 (866) 478-8357
#200-324 Goldstream Ave., Colwood or 6672 Wadams Way, Sooke
Peers Victoria Resource Society
“Through direct service delivery and community partnerships, Peers provides an array of outreach and drop in harm reduction and support services alongside education and employment training for current and former sex workers, in Victoria and on Vancouver Island.”
1-744 Fairview Rd.
Seniors Serving Seniors
“A volunteer organization formed to promote the quality of life and well-being of seniors in the Greater Victoria Community.”
Suite 209, 1027 Pandora Ave.
Sex Positive Art and Resource Centre (SPARC)
“A Sex Positive Space in Victoria for art, culture, play, personal development and revolution.”
426 Montreal Street
Silver Threads Service
“Our services, programs and community partnerships have evolved to meet the changing needs of an ever-growing population of older seniors. Silver Threads Service currently operates two senior activity centres … Our programs and services address the social, health, activity, intellectual, and information needs of seniors and provide essential connections”
Saanich: (250) 382-3151
Victoria: (250) 388-4268
286 Hampton Rd. or 2340 Richmond Rd.
Together Against Poverty Society (TAPS)
“The only organization in Victoria providing free, face-to-face legal advocacy for people with income assistance, disability benefits and tenancy issues.”
828 View St.
Trans Vancouver Island
“A resource and information site for transgender and gender diverse people and their allies on Vancouver Island.”
Urgent Short Term Assessment and Treatment (USTAT) Victoria
“Provides short-term individual psychotherapy for patients in crisis, at risk or in severe distress. With this service, clients are assigned to a primary therapist who does an initial assessment and establishes treatment goals. A team of psychiatrists is available as needed for consultation and follow up.” Access to USTAT requires a referral from a primary care provider and can be faxed to Mental Health Services & Substance Use Services at (250) 381-3222.
1250 Quadra St.
Vancouver Island Crisis Society
“Non-profit agency whose services include 24-hour Crisis Lines, as well as Crisis Chat and Crisis Text services, through which we provide short-term nonjudgemental support, crisis intervention, information, and resources; training in schools with youth, teachers, counsellors, and parents; regional consultation and workshops regarding suicide bereavement support; and various workshops and customized training addressing suicide prevention, crisis intervention, and communication skills for individuals and agencies throughout our communities.”
24-hours Crisis Line: 1 (888) 494-3888
Crisis Text Services: (250) 800-3806 (available 6pm to 10pm PST, 7 days a week)
Vancouver Island Human Rights Coalition (VIHRC)
“Through advocacy, support, and human rights education, we assist people who have experienced discrimination.” Their services include helping clients to file human rights complaints with the BC Human Rights Tribunal and the Canadian Human Rights Commission.
#418 – 620 View St.
Victoria and Area Community Response Network (CRN)
“A CRN is a diverse group of concerned community members who come together to create a coordinated community response to adult abuse, neglect and self-neglect.”
Victoria Child Abuse Prevention and Counselling Centre
Provides counselling and victim services for children, youth and families affected by sexual abuse and other trauma.
#210-1175 Cook St.
Victoria Coalition for Survivors of Torture (VCST)
“Building a community support for survivors of political violence and torture. We collaborate with health professionals, social service agencies, immigrant settlement workers and the broader community to ensure that the needs of survivors of torture are recognized and met at all levels. Through our community partnerships, our goal is to support survivors overcome the legacy of oppression and live with dignity.”
Victoria Cool Aid Society
Offers housing, emergency shelters (including the Sandy Merriman House shelter for cis and trans women, genderfuild and non-binary people), support, and health services as well as referrals to adults experiencing marginalization in Greater Victoria.
(250) 480-1408 (Sandy Merriman House)
(250) 383-1977 (general enquiries)
101-749 Pandora Ave. (Victoria Cool Aid Office)
Victoria Disability Resource Centre
“A cross-disability, grassroots, not-for-profit organization run by and for persons with disabilities. We work closely with people who have a disability and with other community organizations to find and remove barriers that prevent full participation in life. We work closely with people who have a disability and with other community organizations to find and remove barriers that prevent full participation in life”
817A Fort St.
Victoria Native Friendship Centre
Their mandate is “To encourage and promote the well-being of Urban Aboriginal People, by strengthening individuals, family, and community.” Numerous programs for Aboriginal Elders, adults, youth and families, including counselling, family support services, children and youth programming, acupuncture and outreach. Aboriginal counsellors available upon request.
231 Regina Ave.
Victoria Immigrant and Refugee Centre Society (VIRCS)
“The centre helps immigrants, refugees, new Canadian citizens, and visible minorities settle and adapt into new lives in Greater Victoria…VIRCS provides a wide range of services to its target group, assisting them with everything from settling in Victoria to finding a job.”
1004 North Park St.
The Victoria Sexual Assault Centre (VSAC)
“A feminist organization committed to ending sexualized violence through healing, education, and prevention. We are dedicated to supporting women and all trans survivors of sexual assault and childhood sexual abuse, through advocacy, counselling, and empowerment.” Their services include trauma counselling services, youth prevention programming and the emergency Sexual Assault Response Team (SART).
(250) 383-3232 (general enquiries)
#201-3060 Cedar Hill Rd.
The 24-hour Sexual Assault Response Team (SART) can be accessed via the Vancouver Island Crisis Line: 1 (800) 784-2433
Victoria Women’s Transition House Society
“Collaborates, advocates and educates to address and prevent intimate partner violence and abuse of women and children through supportive shelter, housing, counselling and other community-based services.” For self-identified women.
24-hour crisis line: (250) 385-6611
(250) 592-2927 (general enquiries)
#100-3060 Cedar Hill Rd. (Community Office, safe house location is private and confidential)
Victoria Youth Clinic
Confidential, free drop-in health care services for youth ages 12-24. “Our dedicated youth-focused integrative team which consists of doctors, nurses, counsellors, psychiatrists, outreach worker, wellness navigator, medical office assistant and director, work collaboratively to support your care.”
818 Douglas St.
Victoria Youth Empowerment Society (YES)
“Offers services for youth and their family caregivers throughout the Capital Region.”Services offered by YES include: youth and family counselling, community outreach, referrals, assistance with health issues, advocacy, meeting basic needs (shelter, food, clothing, hygiene etc.), emergency crisis response (including emergency/crisis shelter services), and more.
533 Yates St.
“An online hub for youth to connect to programs, events, services and networks. Youth Core is managed by members of the City of Victoria Youth Council. This platform provides a safe and inclusive place for youth living in Victoria, BC to easily access support and a myriad of local opportunities.”
Updated July 2019. Do you have a resource to add or update? Please contact us and let us know!